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Terms and Conditions:

  • Credit Card fees apply for Visa and MasterCard of 2.99%. Your booking is confirmed on receipt of your non-refundable 50% deposit. Deposit must be received upon 72 hours of Invoicing.
  • The full and final settlement is due 15 days prior to your cruise date, or you will forfeit your booking date and deposit. If you change your mind and want to move the booking to other dates with in a 12-month period, a $200 admin fee will be applied. 60 days from the charter date changes will cost losing your charter funds. Important: 10% of the entire booking price (including for Other Events but excluding any invoice specific taxes) shall be non-refundable for all bookings regardless of circumstances.  The remaining provisions of Our Terms and Conditions may also allow us to retain other payments made by you. We recommend that you obtain the best possible independent travel/event insurance for your charters. We only accept communications via email to confirm any bookings or orders for any payments to us or to you. No claims if email communications are not followed. All requests must be sent to [email protected]
  • Bar tabs are to be settled in full before you disembark the vessel. The bar will close 15 minutes before the end of your function. No beverages will be served after this time. All catering must be paid 15 days in advance and non-refundable. Prime nights (Fridays & Saturdays in November & December) we require a minimum of 70 passengers paid in full and a minimum of 4 hours chartered. Different rates apply to prime dates. Different rates can apply to other dates during the year. Booking fees apply.
  • A bond is required for all charters and is refundable upon inspection of the vessel after your cruise within 72 hours. Any damages caused to the vessel can result in the loss of your bond in full. Any damage or disorderly behavior by guests before or after the charter at the Eastern Viaduct Marina/Parking near the vessel within a period of 60 minutes will forfeit your Bond.
  • A security guard may be required for certain functions. All 21st Birthday parties require Security Guards depending on the number of guests. Maximum 100 Guest allowed as per our inhouse policy. You must inform us if your event is ticketed event and Bond may go up to $2000 per charter. Failure to inform us may loose your bond deposit.
  • We do not allow intoxicated guests to board the vessel. BYO beverages are not allowed on board the vessel. We reserve the right to stop serving alcohol anytime during a function. If we find any of your guests bringing alcohol on to the vessel the bond will be forfeited in full.  
  • We have a zero-tolerance policy against rude, aggressive, and abusive guests. It is your duty to keep your guests under control or ask them to leave the vessel You may inform the Duty Manager to off load them from the vessel if they don’t behave themselves. We respect the sea, vessel and our guests and strict policies are in place.
  • If you want to decorate the vessel – you must report to the Ocean Eagle Head Steward before you start to decorate – no ‘stick-ons’ (or anything sticky), no confetti, glitter or Island Lei’s. You cannot decorate the clear covers.
  • If we can’t operate on your cruise date due to Covid-19 Restrictions, you can move your function to another suitable date, or get a refund.
  • Due to short supply of qualified Staff in hospitality industry, we must get full payments 6 weeks in advance if catering is required for your party. We cannot be held responsible if catering cannot be arranged due to non-payment of Catering invoices. Catering prices are not in our control as the great catering company does the catering for ocean eagle.
  • To the extent permitted by law, Ocean eagle charters hold no liability for damage to you or your property or personnel belongings or accidents on the ocean eagle charters. This is subject to any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993.
  • To the extent permitted by law, Ocean eagle charters hold no liability for disruption to event plans on ocean eagle charters. We recommend our guests hold a comprehensive related insurance policy in case of any unexpected changes in their event plans that may incur a cancellation fee or no refund from ocean eagle charters.
  • For the comfort of all guests and in accordance with New Zealand government legislation, we do not allow smoking or vaping on our ocean eagle cruise boat unless approved by our Captain. We observe Host Responsibility on our vessel and reserve the right to refuse any guests who appears intoxicated at the time of boarding. BYO Alcohol is not permitted at our vessel as per our inhouse policy unless pre-approved by Cruise director for special events with a BYO Charges paid in advance and boat crew takes control of its serving to the guest. No guest allowed beverages on our boat, or they lose their bond and their charter cancelled with no refund. Where food and beverage are included, we take no responsibility for dietary requirements or food allergies not advised prior to departure and signed off by our Captain or Cruise Director.
  • In any event if there is an engine failure or doubts of its failure and Captain decides that it’s not safe to depart or leave the berth without fixing it first, it will be notified to the main event organizer if they want to cancel and get a full refund less the catering cost as it is done on your behalf by the third party and paid in advance with no refund policy. We can still party while in the Boat at the berth and all activities as normal. Captain may decide to give $300 of Bar tab at his own discretion to the event organizer. Once again, we recommend taking your own insurance in case you want to make a claim.
  • Governing Law & Assignment: Our Terms and Conditions and all contract terms with you shall be governed by New Zealand Law.  The parties accept the non-exclusive jurisdiction of the New Zealand Courts.
  • You may not assign your rights or obligations under Our Terms and Conditions and all contract terms with you unless pre-approved in writing by us, which may be withheld at our discretion. We may assign all or any of our rights or obligations under Our Terms and Conditions and all contract terms with you, to any purchaser of our business as a going concern, without need for your prior consent.
  • Our Terms and Conditions and all contract terms with you (including our invoice and related terms) constitute the entire contract terms between you and us for your intended booking.  You agree that no other terms apply to your booking unless expressly stated as being applicable within Our Terms and Conditions and all contract terms with you.
  • DESTINATIONS: The course of the vessel or vehicle taken during the booking is at the sole discretion of the captain or operator in conjunction with Maritime Law, Local Harbour By-Laws and Tour Operators Law. No guarantee is given or implied by Decked Out Yachting Ltd that travelling to a destination is possible but all reasonable efforts will be made to meet destination requirements.
  • No refund or other compensation will be paid, and nor will a replacement booking be offered where the change or cancellation is either caused by you or is due to Force Majeure. “Force Majeure” means all unforeseeable and unusual circumstances beyond our control and includes (but is not limited to) all Acts of God, war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport (including any vessel, vehicle or craft), closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse conditions, earthquakes, Tsunamis, hurricanes, tornados, storms, disease, epidemic or biosecurity issue, or any change to or cancellation of any Special Event, whether weather related or for any other reason. Despite the above, in the event that your booking is cancelled by us as a result of a skipper or operator decision due to weather conditions, a ‘Rain Check’ (replacement or postponed charter) may be offered subject to availability.  No refund will be made.
  • If your boat charter is unable to proceed for any reason but the food and other catering requirements ordered by you or you arranged by our company from the third party  are unable to be cancelled (due to being part-prepared or otherwise), then it shall be your sole cost and related liability (i.e. to us) to proceed with receiving, utilizing and paying us in full for those catering requirements at an alternative nearby venue, to be promptly nominated by you.  We will use all reasonable endeavors to assist you in that regard.
  • IF YOU HAVE A COMPLAINT: If you have a problem during your booking, please inform a relevant member of our staff or crew member immediately, who will endeavour to resolve the matter. If your complaint is not resolved locally, you will have  14 days after your booking to follow the matter up in writing to our Company [email protected]  giving your booking reference and all other relevant information. After that 14 day period you agree to not raise any further claim or dispute with us.  It is strongly suggested that you communicate any problem to crew or staff without delay and complete a report whilst at the base. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the booking and this may affect your rights under this contract. We endeavour to resolve any client issues as amicably as possible. However, disputes to do with this contract which cannot be settled amicably may (if you wish) be referred to Mediation in Auckland in English, with each party bearing their own costs and a half share of the Mediator’s costs.  If the dispute is not resolved at Mediation, then either party may refer the dispute to Arbitration in Auckland in English, before an independent Arbitrator agreed to by both parties, with each party bearing their own costs and a half share of the Arbitrator’s costs.  You may not commence any other form of legal proceedings against us.  We may commence any other form of legal proceedings against you if you owe us money. 
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